Diagnose
Diagnose my tech problem
Pick what feels wrong — in plain English, not tech categories. We'll ask a few simple questions next.
My internet feels slowBrowsing, downloads, or uploads — even when a speed test looks fineMy internet keeps dropping outRandom disconnects or the router needs restarting oftenWi-Fi or one device won't get onlineWorks in one room but not another, or only one device is affectedStreaming keeps bufferingNetflix, YouTube, or live TV stutters despite other things workingMy games are lagging onlineHigh ping, rubber-banding, or stutter in online gamesVideo calls keep freezingZoom, Teams, Meet — frozen video or robotic audioVPN may be slowing me downEverything feels slower when the VPN is onMy PC or laptop feels slowSlow startup, freezing, heat, battery, updates, or storage warningsBrowser or website problemsSlow browser, one broken site, logins, pop-ups, or downloadsAn app or device isn't workingCrashes, printer, email, camera, sync, or monitor issuesI'm not sureHelp me work out what to check first